ISO 21001 (EOMS)

Introducing ISO 21001: Educational Organization Management Systems - Requirements with guidance for use

What is ISO 21001?

ISO 21001 will provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs.

It is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the High Level Structure.

ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties.

Educational Organization Management Systems

To whom does this standard apply?

ISO 21001 specifies requirements for an Educational Organization Managements System (EOMS) when such an organization:

  • Needs to demonstrate its ability to consistently provide, share and facilitate the construction of knowledge to learners conforming with applicable statutory and regulatory requirements;
  • Aims to enhance satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including processes for improvement of the system.

All requirements of ISO 21001 are generic and intended to be applicable to all educational organizations that provide, share and facilitate the construction of knowledge to learners through teaching, training or research, regardless of type, size and product and service provided. The standard therefore applies to the management system of any organization which utilizes a curriculum to provide, share and transfer knowledge.

Why is ISO 21001 important?

There is a critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other customers to improve their ability to continue to do so.

ISO 21001 will focus on the specific interaction between an educational organization, the learner and other customers. Current educational processes are becoming increasingly focused on co-creation where the traditional customer-supplier relationship is refined into a collaborative partnership. This standard will give guidance on how to deliver quality in this challenging new environment.

Education differs from many other sectors in that a successful educational process maximizes the chance that a learner will succeed, but it cannot guarantee that outcome. The effort and capability of the learner are crucial variables for the educational process to be successful.

Learning involves the internalization of knowledge, methods and skills. The educational organization stimulates this internalization of knowledge, methods and skills and provides the framework, input, processes and learning resources. But the effort and capability of the learner defines the success of educational process.

Who can benefit from ISO 21001?

Although learners and educational organizations worldwide are the main beneficiaries from this new management system standard, all stakeholders (everyone) will benefit from the output of standardized management systems in educational organizations.

Examples of educational organizations include pre-school, primary, elementary, middle schools, high schools, colleges, universities, adult education, vocational education and training, tutoring or coaching centres, training organizations, education/training departments, consultants and non-formal educational service providers. Another distinction exists in the funding source including public (subsidized), private (commercial), self-sufficient (internally generated revenue), and not for profit (sponsored).

Interested parties involved in determining requirements will benefit from this International Standard (teachers, parents, Government, NGOs, trade unions, etc.).

ISO 21001 will provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs.

Aims to enhance satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including processes for improvement of the system.