ISO 29993:2017

ISO 29990 is used as an international standard to manage and assess training provision in order to meet the organisations needs and expectations, as well as provide a mechanism to certify the learning service provider as meeting quality assurance in the service provided. The focus of this training seminar will be the analysis and alignment of business objectives in relation to ISO 29990, in order to ensure the highest quality procedures are applied when conducting learning in the organisation, or engaging an external learning service provider.

ISO 29993:2017 provides a quality process to certify the Training / Learning department as meeting international quality assurances standards in the service provided. The focus of this highly interactive workshop will be the alignment of organisation learning in relation to ISO 29993:2017, in order to ensure the highest quality development procedures are applied. You will also learn the key factors involved in achieving ROI for your critical people development interventions. This is an essential workshop for those who are responsible for ensuring the correct engagement and quality assurance of learning in the organisation, as well as utilizing mechanism to maximize ROI.

You will also learn the key factors involved in achieving the maximum ROI for your critical development interventions. This is an essential training seminar for those who are responsible for ensuring the correct engagement, credibility and quality assurance of learning in the organisation as well as utilizing external service providers, including the financial control of creating, measuring and managing training and interventions.

Managing Training & ROI through ISO 29993:2017

ISO 29993:2017 specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.

Management of the L&D Function to ISO 29993:2017 Standards

  • General Information provision;
  • Training Needs Analysis: requirements and format;
  • Design of the learning service;
  • Sponsors and learners: requirements;
  • Service delivery standards (Staff, Learning material & Learning environment);
  • Faciltiators: standards, assessment and evaluation;
  • Assessment of Learning;
  • Monitoring and evaluation of the learning service.
  • In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, ISO 29993:2017 only applies to learning services.

    ISO 29993:2017 is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.