ITIL Foundation

ITIL Foundation Training

Overview

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

    This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.

    What you'll learn:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
  • Training Outline

    1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management
  • 2. ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications
  • 3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities
  • 4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services
  • 5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation
  • 6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers
  • 7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition
  • 8. Exam-Taking Tips

  • Important techniques to help you pass your exam
  • Exam & Certification

    How will I become ITIL Foundation certified?

  • Step 1: Appear for the ITIL Foundation exam after completing the training;
  • Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes;
  • Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam.
  • Who should attend

    What skills will you learn?

    By the end of this ITIL Certification training you will:

  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam;
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement;
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience;
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes;
  • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes;
  • Align IT services with the needs of your organization.
  • Why get an ITIL Certification?

    ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change

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